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Error: “Passport size photo (less than 250 pixel width and height)”
Both width and height must stay below 250 px. 250×250 px is not “less than” 250, so use a passport-shape 190×240 px photo — under the limit on both sides. Many such forms also cap the file at 50 KB.
Fix it in 3 steps
- Upload your photo in the tool above (photo, scan or screenshot — JPG, PNG or HEIC).
- Adjust the crop. The tool saves exactly 190×240 px within 10–50 KB.
- Download and upload it to the form again. If your notification gives different numbers, change the size and KB in the tool.
FAQs
What does “Passport size photo (less than 250 pixel width and height)” mean?
Both width and height must stay below 250 px. 250×250 px is not “less than” 250, so use a passport-shape 190×240 px photo — under the limit on both sides. Many such forms also cap the file at 50 KB.
How do I fix it?
Use the tool on this page: it is preset to 190×240 px, 10–50 KB, JPG, which passes this check. Upload your file, adjust the crop and download.
Why does the form still reject my file?
Re-check the exact numbers in your notification (width × height and KB). Portals also reject PNG/HEIC files renamed to .jpg — this tool always saves a real JPG. More upload errors explained.
Other upload errors
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