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Error: “Photo file size should be between 20 KB and 50 KB.”
The file size (not the pixels) must be 20–50 KB. Phone photos are 2–5 MB, so they need compressing; tiny cropped photos can be under 20 KB and also fail. The tool lands the file inside the window.
Fix it in 3 steps
- Upload your photo in the tool above (photo, scan or screenshot — JPG, PNG or HEIC).
- Adjust the crop. The tool saves exactly 200×230 px within 20–50 KB.
- Download and upload it to the form again. If your notification gives different numbers, change the size and KB in the tool.
FAQs
What does “Photo file size should be between 20 KB and 50 KB.” mean?
The file size (not the pixels) must be 20–50 KB. Phone photos are 2–5 MB, so they need compressing; tiny cropped photos can be under 20 KB and also fail. The tool lands the file inside the window.
How do I fix it?
Use the tool on this page: it is preset to 200×230 px, 20–50 KB, JPG, which passes this check. Upload your file, adjust the crop and download.
Why does the form still reject my file?
Re-check the exact numbers in your notification (width × height and KB). Portals also reject PNG/HEIC files renamed to .jpg — this tool always saves a real JPG. More upload errors explained.
Other upload errors
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