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Error: “Photo must be max width 300px and max height 450px. Your file is 413px × 531px.”
The photo must be no wider than 300 px and no taller than 450 px. A 413×531 px passport photo (3.5×4.5 cm at 300 DPI) is too big. Shrink it to 300×386 px — same passport shape, inside both limits.
Fix it in 3 steps
- Upload your photo in the tool above (photo, scan or screenshot — JPG, PNG or HEIC).
- Adjust the crop. The tool saves exactly 300×386 px within 20–50 KB.
- Download and upload it to the form again. If your notification gives different numbers, change the size and KB in the tool.
FAQs
What does “Photo must be max width 300px and max height 450px. Your file is 413px × 531px.” mean?
The photo must be no wider than 300 px and no taller than 450 px. A 413×531 px passport photo (3.5×4.5 cm at 300 DPI) is too big. Shrink it to 300×386 px — same passport shape, inside both limits.
How do I fix it?
Use the tool on this page: it is preset to 300×386 px, 20–50 KB, JPG, which passes this check. Upload your file, adjust the crop and download.
Why does the form still reject my file?
Re-check the exact numbers in your notification (width × height and KB). Portals also reject PNG/HEIC files renamed to .jpg — this tool always saves a real JPG. More upload errors explained.
Other upload errors
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This page answers all of these searches — same size, same tool:
- photo must be max width 300px and max height 450px. your file is 413px × 531px.
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