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Error: “Your upload/capture photo is invalid.”
The portal rejected the file without saying why. The usual causes: wrong pixel size, file over or under the KB limit, a PNG/HEIC file, or a blurry/dark face. Resize to your exam’s exact size; if you don’t know it, 200×230 px, 20–50 KB JPG passes most bank and government forms.
Fix it in 3 steps
- Upload your photo in the tool above (photo, scan or screenshot — JPG, PNG or HEIC).
- Adjust the crop. The tool saves exactly 200×230 px within 20–50 KB.
- Download and upload it to the form again. If your notification gives different numbers, change the size and KB in the tool.
FAQs
What does “Your upload/capture photo is invalid.” mean?
The portal rejected the file without saying why. The usual causes: wrong pixel size, file over or under the KB limit, a PNG/HEIC file, or a blurry/dark face. Resize to your exam’s exact size; if you don’t know it, 200×230 px, 20–50 KB JPG passes most bank and government forms.
How do I fix it?
Use the tool on this page: it is preset to 200×230 px, 20–50 KB, JPG, which passes this check. Upload your file, adjust the crop and download.
Why does the form still reject my file?
Re-check the exact numbers in your notification (width × height and KB). Portals also reject PNG/HEIC files renamed to .jpg — this tool always saves a real JPG. More upload errors explained.
Other upload errors
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- your upload/capture photo is invalid.
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